digital signage supplier,outside digital signage,lcd manufacturer in china|Goodview

What services are we committed to providing

Goodview Service commitment: Strictly implement the National Three Guarantees Law, abide by industry standards, and fully respect the rights and interests of consumers. Provide consumers with comprehensive service guarantees and solemn commitments. For goods that are stipulated by the state or agreed with consumers to be guaranteed for repair, replacement, and return, Goodview We promise to be responsible for repair, replacement, and return of goods. Goodview authorized service centers need to follow this policy to carry out their work.

One year warranty

4-hour response

24-hour after-sales door-to-door service

Exclusive customer service

Free Delivery

Return without reason within 7 days

(Only for e-commerce platforms)

Store Signage Cloud Service

SaaS software services

OaaS Operation and Maintenance Service

Rental package service

Gold Housekeeper Service Process

Advantages of independently developed integrated solutions for software and hardware

Daily patrol inspection

Exception handling timeliness

24-hour technical support

Satisfaction return visit

Service Policy

Warranty Service Terms
Installation Terms
Return and exchange terms
Application for extension clause

一. Description of warranty service content

1. Warranty Scope and Starting Date

Warranty coverage	Warranty content	Start Date
Display section	LCD screen, display motherboard, display power board, display adapter board	Calculated from the day after the user receives the goods
Computer part	Computer motherboard, memory, hard disk, power supply, interface adapter board	Calculated from the day after the user receives the goods
Touch section	Infrared touch box, electromagnetic touch screen, capacitive touch screen	Calculated from the day after the user receives the goods
Please properly retain the purchase invoice, receipt, and contract when purchasing as a basis for judging the warranty period; Calculated based on the shipment date queried by the product SN serial number.

2. Warranty Service Appointment Method

If there are any failures during the use of your product, please contact the service hotline 400-138-8858 Or Goodview official account will give feedback, and the customer service center will immediately arrange professionals to deal with the demand.

After sales service hotline: 400-1388-858

The national unified 400 hotline for free repair service is provided throughout the year (excluding national statutory holidays). When a customer purchases equipment that fails or requires technical support, they can call the 400 service hotline, and the company has professional technical personnel to provide online guidance and troubleshooting; If you cannot respond online, the customer service engineer will contact the customer within 4 hours to inform them of the solution.
About on-site service

If the problem cannot be solved by the engineer's telephone guidance, the company will arrange for the engineer to provide on-site service within 48 hours of the customer's repair request.

一. Description of installation service content

1. Installation scope

Goodview Provide paid installation services in Chinese Mainland (except for some that only support delivery to the city), see the charging standards for details. To provide you with better services, it is recommended that you purchase installation services synchronously when purchasing a device.

2. Installation time

After receiving customer requests or system work orders, the customer service center will Contact the customer within 2 hours and determine the time of on-site service. The specific on-site service time may vary depending on the customer's region. Note: In case of holidays, major events, etc., the contact time limit may change.

3. exceptional case

During the installation process, if the following circumstances occur, the corresponding service fee will be charged upon verification by both parties:
3.1 Night construction;
3.2 Second visit not caused by our company;
3.3Work at height, installation height exceeding 3 meters;
3.4 On-site waiting fees not caused by our company;
3.5 Installation of non company products, such as binding, cabinet, customer supplied software, etc.

二. Installation precautions

1. Preparation of equipment related to installationPreparation of equipment related to installation

Goodview Peripheral equipment (such as mobile brackets, etc.) of the product should be prepared or purchased by the customer in advance. At the same time, if the customer needs to relay the network cable (such as wiring through the wall, etc.), they need to ask another professional to complete it in advance.

2. The installation environment is as follows

2.1 If wall hanging is required, the installation wall is required to be a load-bearing wall. Special walls such as glass, marble, ceramic tiles, and hollow walls cannot be borne Goodview Product weight. If special processes are required for installation under such circumstances, additional costs may be incurred, and the specific costs are calculated based on actual costs incurred;

2.2 Only load-bearing wall drilling is provided for installation. If special installation methods such as lifting are required, the corresponding costs will be calculated separately based on the actual costs incurred;

2.3 If there are potential installation hazards in the installation method specified by you, a corresponding exemption agreement needs to be signed, and the resulting responsibilities shall not be borne by Goodview Undertaking; In addition, Goodview does not assume any responsibility for damage to other items caused by your use of non Goodview standard/proprietary hangers;

2.4 Embedded installation needs to meet product maintenance conditions.

一. Description of exchange service content

1.The customer shall inspect the appearance and performance of the machine within 3 days after receiving the product. If there are any defects such as appearance scratches, broken glass, broken screen, deformation, etc., the customer shall provide the relevant certification materials specified in the contract attachment "Notice of Goods Receipt". After our company confirms that the arrival is DOA, we will replace the machine with a new one as soon as possible.

2.Within 15 days from the date the customer receives our product, if there is a quality problem with the equipment (except for broken glass, broken screen, and deformation), our company will arrange for rapid maintenance, and if the maintenance is not good within 3 days, replace the equipment with a new one. When exchanging goods, it is necessary to return the defective products to our company. After confirming the receipt of the defective equipment, our company will promptly arrange for a new machine to be replaced.

3.If the exchange conditions are met, our company will conduct the exchange service according to the normal process. If there are no products of the same model, we will replace them with products of the same series that are not lower than the original product performance.

二. Return and exchange principle (Only for e-commerce platforms)

1.As for 7 days' unreasonable return and exchange of goods, starting from the date of signing for delivery (including the date of signing for delivery), in principle, only products that have not been opened or damaged but have not been contacted with online customer service and returned privately are targeted. Platform stores have the right to refuse. Please understand the product specifications, technical parameters, installation environment, and other issues in detail before purchasing. If there are missing or damaged parts and invoices, the relevant parts and invoice fees will be deducted when the product payment is returned. Please take good measures to protect product packaging and invoice loss to prevent damage to the outer packaging, invoice loss, and impact on secondary sales. Platform stores have the right to refuse and not return.

2. From the date of signing for delivery, if there are obvious quality issues with the appearance or performance of the product, it is necessary to contact the online customer service docking technician for testing and apply for a return or replacement for quality issues. If a platform store applies for a return or exchange due to a problem, both the shipping and return costs shall be borne by the platform store. "If the goods are returned or exchanged due to non quality issues, without affecting the secondary sales, you are required to bear the shipping costs for delivery and return, and if installed, you are required to bear the installation and disassembly costs.". Returned or replaced goods with non quality issues have been unpacked, which may affect secondary sales and require manual identification, testing, and packaging at the factory. Some related fees will be incurred and charged. Please consult online customer service for details.

一. Description of extended warranty service

1. The charging standards for extended insurance are as follows

Extended warranty period	Deferred premium
Extended warranty for 1 year	Sales Price*7%
Extended warranty for 2 years	Sales Price*15%

2. The extended warranty is only limited to signing at the time of equipment purchase. After the equipment is sold, it is not supported to purchase the extended warranty service separately.

二. Non Warranty Conditions

1. If the following conditions occur to the product, it is not covered by the warranty and requires payment for maintenance.

1.1 During the normal receipt of the product, the outer packaging box of the complete machine was damaged, but the abnormality was not confirmed jointly with the logistics personnel. After the normal receipt, the appearance of the complete machine was found to be damaged after unpacking;
1.2 Failure or damage caused by incorrect or improper use, maintenance, or storage, such as improper handling, improper plugging or unplugging of external equipment, falling or improper external pressure, contact or exposure to improper temperatures, solvents, acids, alkalis, water immersion, or humid environments, excessive use, incorrect use of non native parts, or tearing, altering labels, machine serial numbers Quality issues such as cracking, rust, and damage of products or components (such as housings, motherboards, interfaces, etc.) caused by anti-counterfeiting marks;
1.3 Quality issues such as breakage or damage of products or components (such as shells, motherboards, interfaces, etc.) caused by unauthorized installation, maintenance, modification, or removal;
1.4 Damage caused by using software not authorized by Goodview. Failures or damages caused by on-site network environment, virus infection, hacker attacks, or other malicious violations;
1.5 Compatibility issues, failures, and damages caused by using hardware products that are not authorized by Goodview;
1.6 The user's storage environmental conditions do not meet the requirements of the product description or relevant industry standards, resulting in poor product performance, such as storage humidity and temperature exceeding the standard requirements;
1.7 The warranty period has expired, or the model of the warranty certificate does not match the model of the repaired product or is altered;
1.8 Damage caused by force majeure.

三. Standard for non guaranteed on-site service fee

1. The charging standard shall be agreed upon separately by both parties based on the fault phenomenon and the door-to-door distance.

四. Service Description

1. Quotation method

1.1 If there are any failures during the use of your product, please contact the service hotline 400-138-8858 Or Goodview official account will give feedback, and the customer service center will immediately quote according to the fault phenomenon after receiving the demand;
1.2 After the customer pays for the parts, the engineer will handle them on site. If the parts are actually repaired but not used, the parts fee will be refunded to the customer, and only the maintenance fee will be charged.

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